Pin Answer Options to Top or Bottom of Question

You can now “pin” an answer option or a table row to the beginning or the end of the list. This is especially useful when you have applied a sorting order such as “random” to your question, but want a specific option to stay at the top or bottom.

Example of a pinned choice on a multiple-choice question
Example of a pinned choice on a multiple-choice question

When a choice is “pinned”, it will not be included in the applied sorting order. It will always stay in the same position. You will be able to pin choices/rows on many question types including Drop-Down lists, Multiple Choice Tables, and more. How it works is explained here: Answer Pinning

It is small features like this that help make the tool better, and best of all, it was added due to great feedback from our users. If you have some feedback of your own, please let us know!

Automatically Translate your Survey with Google Translate

Translating your survey into multiple languages can take a lot of time, especially on a survey with many questions. We have just launched a new feature in the tool that will allow you to automatically translate your online survey content.

With the click of a button, any content in your survey language, which has not yet been translated, will be automatically translated by Google Translate, one of the most widely used translators on the web.

As you may know, automatic translations are not perfect, so it is recommended that you review the translations once they have been made. If you are allowing external translators access to translate your survey, then they will also be able to auto-translate the content.

We feel that this is a great way to speed up the translation process for you and hope you find it to be a useful addition to the tool.

Let Someone Else Translate your Online Survey Content

For a while now, you have had the ability to create your survey in multiple languages. However, translating survey texts into multiple languages can take a lot of time, and in some cases, you simply may not have the ability to translate into all the languages you need.

We are happy to announce that you can now share access to the translation overview for each separate language via a private translation link.

This new feature gives you the ability to delegate the translation work to external translators, colleagues, or anyone who will take care of the translations for you. Whoever has access to a translation link will be able to enter and edit the translations for a specific language. Once the translations are complete, you can simply withdraw access with the click of a button.

We think this is a great addition to the tool and hope it makes translating your survey easier for you.

You can find out all about translating your survey here:
Create your Online Survey in Multiple Languages

Change Default Values of your Exported Survey Responses

We have just launched an update that will allow you to change the default values in your exported survey responses. For example, by default, if a user selected answer “Yes”, you will find “Yes” in the Excel export. This update will allow you to override the exported value for closed question types. For example, you can override “Yes” to become “1” and “No” to become “0”, etc.

This allows you to format your exported data exactly how you need it. You can set up your custom export values even before you have collected any responses, meaning, when the responses do start to come in, your exported values are already the way you need them.

We are happy to include this feature for you and think it is yet another great step forward in allowing you to customize SurveyHero to suit your needs.

Export Tabulated Result Data from your Online Survey

Following up on the launch of our new Report API, we are happy to
announce that you can now also export tabulated data from your online survey as Excel or CSV file.

Previously, Excel and CSV export was only available for the “Individual Response” data, that lists every response from your results one by one. The summarized “Report” data did only offer PDF export. This has now been extended.

Available Options for Exporting Results

The exported tabulated report file will contain data from questions that have values which can be summarized (aggregated or tabulated). Open text answers are available via the “Individual Responses” export.

Example Report Export

We are happy to include these new export options for you and hope you find them a useful addition to the tool when analyzing your survey results.

Get Tabulated Results from your Survey using the Report API

Last year we launched our Developer API, allowing you to fetch live data from your surveys, such as question content and individual responses with answers.

We are happy to announce that we have just launched the Report API. This new extension to our API will allow you to fetch tabulated results from your survey.

When you use the Report API, we will take all your responses and collate the data for you behind the scenes. This means you will be able to fetch aggregated data for each question in your survey and see how many times and what percentage an answer was chosen. Depending on the question type, you will be able to see averages and other statistical values as well.

We have updated our API documentation to get you started as quickly as possible with the Report API: SurveyHero Report API Documentation

Your feedback is very welcome and if you need to be able to do something programmatically that is not possible yet, please let us know!

Comment on Survey Results and Discuss as a Team

We are happy to announce that you and your team members can now comment on charts and specific survey responses, enabling advanced collaboration for things like asking a team member to follow up on a customer requests, commenting on a customer’s response, etc.

Comment on individual responses

Results can be commented in the “Individual Response” view, where you see each response one by one, as well as in the “Report” view, where you see the tabulated data across all responses.

Comment on the tabulated data

Instead of sending feedback back and forth between many people via email, the new results commenting feature keeps everything tidy and in the correct place, saving time and streamlining team communication. Additionally, the comments are also included in the print versions of your results.

The ability to collaborate in teams is very valuable, and we are happy to evolve this even further for you, allowing for a very convenient way to communicate with each other about your survey results.

Get Survey Event Notifications via Webhooks

We are happy to announce that you can now create “Webhooks” via our API, to get notified when certain events happen in your online survey, such as receiving a new survey response.

You will be able to manage your Webhooks yourself and can create as many as you need for your application. To get you started as quickly as possible, we have fully documented everything for you.

You can view the documentation here: SurveyHero Webhooks Documentation

Right now, you can be programmatically notified about new survey responses in real-time. We will be adding more events over time. If you would like to be notified about other survey events via Webhooks then please get in touch!

Create Online Surveys in Right-To-Left Languages

We have just launched an update to the tool that enables support for “right-to-left” (RTL) languages such as Arabic, Hebrew, Urdu, etc.

In your multilingual surveys, the design and layout of your questionnaire will automatically adapt to suit the language that your participant selects.

RTL Language

Everything from the scrollbar to the content will be positioned correctly. Entering answers into inputs will also be from right to left, just like RTL speaking participants are used to.

We think this is a great addition to the tool and helps us with our goal of making your surveys accessible to as many people as possible.

New “File Upload” Question

We are happy to announce that we have just launched a new question type that will allow your participants to upload files, which will then be available for you to download in the response.

Upload Example

The File Upload question can be customized to only allow certain file types and file sizes (currently up to 25 MB). If you require multiple files from the participant, you can simply add multiple File Upload questions to your survey.

This is a great way to ask your participants for additional information, such as a Word or PDF document, an image or video, etc. This new question type is also optimized for mobile device, making it easy for your participants to e.g. snap a picture and upload it along with their response.

Report Example

In the survey report, you will be able to download the files one by one or all files bundled together as a .zip file.

We are happy to include this question type in the tool for you and hope you find it to be a useful addition to your online survey.