Change Default Values of your Exported Survey Responses

We have just launched an update that will allow you to change the default values in your exported survey responses. For example, by default, if a user selected answer “Yes”, you will find “Yes” in the Excel export. This update will allow you to override the exported value for closed question types. For example, you can override “Yes” to become “1” and “No” to become “0”, etc.

This allows you to format your exported data exactly how you need it. You can set up your custom export values even before you have collected any responses, meaning, when the responses do start to come in, your exported values are already the way you need them.

We are happy to include this feature for you and think it is yet another great step forward in allowing you to customize SurveyHero to suit your needs.

Export Tabulated Result Data from your Online Survey

Following up on the launch of our new Report API, we are happy to
announce that you can now also export tabulated data from your online survey as Excel or CSV file.

Previously, Excel and CSV export was only available for the “Individual Response” data, that lists every response from your results one by one. The summarized “Report” data did only offer PDF export. This has now been extended.

Available Options for Exporting Results

The exported tabulated report file will contain data from questions that have values which can be summarized (aggregated or tabulated). Open text answers are available via the “Individual Responses” export.

Example Report Export

We are happy to include these new export options for you and hope you find them a useful addition to the tool when analyzing your survey results.

Get Tabulated Results from your Survey using the Report API

Last year we launched our Developer API, allowing you to fetch live data from your surveys, such as question content and individual responses with answers.

We are happy to announce that we have just launched the Report API. This new extension to our API will allow you to fetch tabulated results from your survey.

When you use the Report API, we will take all your responses and collate the data for you behind the scenes. This means you will be able to fetch aggregated data for each question in your survey and see how many times and what percentage an answer was chosen. Depending on the question type, you will be able to see averages and other statistical values as well.

We have updated our API documentation to get you started as quickly as possible with the Report API: SurveyHero Report API Documentation

Your feedback is very welcome and if you need to be able to do something programmatically that is not possible yet, please let us know!

Comment on Survey Results and Discuss as a Team

We are happy to announce that you and your team members can now comment on charts and specific survey responses, enabling advanced collaboration for things like asking a team member to follow up on a customer requests, commenting on a customer’s response, etc.

Comment on individual responses

Results can be commented in the “Individual Response” view, where you see each response one by one, as well as in the “Report” view, where you see the tabulated data across all responses.

Comment on the tabulated data

Instead of sending feedback back and forth between many people via email, the new results commenting feature keeps everything tidy and in the correct place, saving time and streamlining team communication. Additionally, the comments are also included in the print versions of your results.

The ability to collaborate in teams is very valuable, and we are happy to evolve this even further for you, allowing for a very convenient way to communicate with each other about your survey results.

Get Survey Event Notifications via Webhooks

We are happy to announce that you can now create “Webhooks” via our API, to get notified when certain events happen in your online survey, such as receiving a new survey response.

You will be able to manage your Webhooks yourself and can create as many as you need for your application. To get you started as quickly as possible, we have fully documented everything for you.

You can view the documentation here: SurveyHero Webhooks Documentation

Right now, you can be programmatically notified about new survey responses in real-time. We will be adding more events over time. If you would like to be notified about other survey events via Webhooks then please get in touch!

Create Online Surveys in Right-To-Left Languages

We have just launched an update to the tool that enables support for “right-to-left” (RTL) languages such as Arabic, Hebrew, Urdu, etc.

In your multilingual surveys, the design and layout of your questionnaire will automatically adapt to suit the language that your participant selects.

RTL Language

Everything from the scrollbar to the content will be positioned correctly. Entering answers into inputs will also be from right to left, just like RTL speaking participants are used to.

We think this is a great addition to the tool and helps us with our goal of making your surveys accessible to as many people as possible.

New “File Upload” Question

We are happy to announce that we have just launched a new question type that will allow your participants to upload files, which will then be available for you to download in the response.

Upload Example

The File Upload question can be customized to only allow certain file types and file sizes (currently up to 25 MB). If you require multiple files from the participant, you can simply add multiple File Upload questions to your survey.

This is a great way to ask your participants for additional information, such as a Word or PDF document, an image or video, etc. This new question type is also optimized for mobile device, making it easy for your participants to e.g. snap a picture and upload it along with their response.

Report Example

In the survey report, you will be able to download the files one by one or all files bundled together as a .zip file.

We are happy to include this question type in the tool for you and hope you find it to be a useful addition to your online survey.

Add Full Width Images to your Online Survey

We have just launched a small update that will allow you to set any images you have in your online survey as “full width” images. This will make your images stretch to fully use the available width of your survey page.

If the image is at the beginning of a page, it will also stretch to the top of the page, making it a full width header.

Full Width Image

You can activate this setting from within the Image Element’s settings. The image will appear on the page from edge to edge and will also look great on mobile devices.

New Drag and Drop “Ranking” Question

We are happy to announce that we have another question type for you. The “Ranking” question allows your participants to order a list of choices by priority, opinion, etc., using drag and drop.

When a participant drops a choice into the right-side container, it will automatically be “ranked” by number.

Ranking Question

In your survey results, you will find detailed information about the ranking. The question’s items will be ordered by overall rank as well as show their distribution (how many times first, second, etc.).

Ranking Table

We are happy to include this question type in the tool for you and hope you find it to be a useful addition to your online survey.

Create Dynamic Online Surveys with URL Variables

We are happy to announce that you can now use URL variables to dynamically display content in your survey. URL variables are also called “GET parameter”, “query strings”, “hidden fields” or “hidden values” and can simply be added to your survey link.

This is especially useful to add a touch of personalization to your survey, e.g. including the participant’s name or a product name in a question.

As you can see in the image below, a placeholder {name} is used in the question text.

All you need to do to replace this placeholder is to append a URL variable (or GET parameter) to your survey link that matches the placeholder name:

The value of the parameter will then replace the placeholder you added in your survey:

There is no limit to the number of variables/placeholders. Just make sure that each participant receives their very own survey link (with the correct variables). The variables you add to the survey link will be saved along with the participant’s responses.

We look forward to seeing the interesting ways you will use this feature. You can find all details about this feature here: How to Add Dynamic Content into your Survey using URL Parameters