Month: November 2017

Pause and Resume Survey Participation

The longer your survey is, the longer it will take for your participants to answer everything. If you are creating surveys with many questions, then you run the risk of participants leaving your questionnaire without completing it first.

We have just added a new option in your collector settings to help tackle this problem. You can now toggle the ability for participants to be able to pause and resume their participation, at any time, with a “Resume Link” that we will automatically generate.

When clicking the “Pause and Get Resume Link” button, we will automatically save all existing answers, including the ones on the current page. The participant will then see their unique “Resume Link” that they can use to pick up their participation again. They can open this link at any later time on any device. For example, they can start your survey in the office on their computer, pause, and resume on their smartphone on the way home.

When the participant decides to resume their participation, they will be taken to exactly where they left off when they paused and will see the answers that they had previously entered.

Add URL Parameters to Your Survey Link

You can now append URL parameters (also know as “query string”, “hidden field” or “hidden value”) to your survey link and we will automatically store that information for you in the response.

You are probably thinking… “Ok, what is a parameter and why should I care?”

Well, although it may sound technical, it is actually very useful and easy to set up. It allows you to send out the same survey link, but customize it for each participant, making it easy for you to connect the response to the participant later.

Here is an example use case: You have a survey you would like to share with your customers. Normally you would send the same survey link to all customers and the only way you would know which customers responded would be to ask for their details as a question directly in the survey.

Now, using query strings, you can just append each customer’s number onto the survey link, completely removing the need for you to ask. We will then get that information for you, save it along with the response and include it in your exports. You can add as many custom variables as you need, we will save all information that is added to the link.

This feature is a great addition to the tool and by removing the need for you to ask for participants details, it will make your surveys look even more professional!

You can find all details about how to customize your survey links here: Add Custom Variable to Survey Link

PS: If you want all this to be automated, simply use our “Email Invite” collector. It will do all the monkey work for you!

Multiple Choice: Limit the Number of Allowed Choices

You can now limit the number of choices a participant can select in a multiple choice question. You can define both minimum and/or maximum amount of allowed choices.

A common example is when you have a question with many choices, but you would only like each participant to select a maximum of 3 answers.

This new feature has a few variations you can apply to your multiple choice question. See below for some example use cases:

  • Force the participant to select at least 2 choices (with no maximum set).
  • Limit the maximum number of choices selected to be 4 (with no minimum set).
  • Use a combination of min. and max. and force at least 2 but no more than 4 choices.
  • Set both min. and max. to 3 choices. This will force exactly 3 choices.

You can find more information about how to limit the number of choices here: Limit Number of Selections

Send Email Invitations for your Online Survey

Today we are happy to announce that you can now send email invitations for your survey to participants directly in the tool!

You can add an unlimited number of recipients directly from Excel by simply copying and pasting them, as well as extra columns of data if you choose to, such as First Name, Customer ID, etc.

Everything just works! You can write your own message and we will then automatically generate a unique survey link for each recipient. We will keep you up-to-date via email of the sending progress and let you know about any bounced emails or problems. Once your email is sent, you can easily send a reminder to the list again, at the click of a button.

The survey links we generate for you will be, by default, one-time use. This guarantees that you will only receive one response per recipient, blocking multiple participation or participations from uninvited people.

One of the most important benefits you will gain when using our email invitations, is that each response will be inherently connected to a single recipient.

This means you will see the email address and data from the recipients you sent to directly in each individual response as well as in your exports. This removes the need for you to directly ask for a participant’s contact details in your survey.

We think this new feature is a fantastic addition to the tool and believe it will be a great new way for you to share your survey.

You can find all details about it in our Help Center: How to send email invitations

As always, we welcome any feedback you may have: