Access your Online Survey Data with our Developer API

We are happy to announce that our Developer API is now available!

You can utilize the REST API to fetch live data from your surveys including not only details about the survey itself, but also all the responses and answers as well.

To get you started as quickly as possible, we have fully documented everything for you. The documentation will guide you through authentication and present all the different endpoints that can be consumed.

You can view the documentation here: SurveyHero API Documentation

We will be continuously adding new and exciting capabilities to the API. Your feedback is very welcome and if you need to be able to do something programmatically that is not possible yet, please let us know!

Survey Redirection with Skip Logic

It is common practice to ask some screening questions at the beginning of your survey to “screen out” participants who do not qualify for your target audience. Until now, you could only screen them out by sending them to the “Thank You” page of your survey. This is the same page that participants see, who completed the survey.

We have now made an update to our Skip Logic feature that will allow you to redirect participants to external URLs based on whatever answer they choose, making participant screening extremely easy to implement.

This is also useful to you if you are using a panel provider to reach your participants. They will more than likely provide you with links such as “screen-out”, “quota full”, “complete”, etc., all of which is now easy to set up thanks to this update.

Find out more here: Creating Complex Online Surveys with Skip Logic

Filter Results by Custom Date Range

Up until now, you could only filter by set date ranges, such as 7 days, 14 days, etc. We have just launched a new update which makes it now possible for you to specify any date range you need by using date pickers.

This is great if you only want to show the responses from the past few days for example.

Find out more about this and other result filters here:
Filter Survey Responses and Reports

Add Hyperlinks into your Online Survey

You can now add hyperlinks directly into the text of your online survey. This is especially great for when you need to link to an external resource for your participants to be able to effectively answer your questions.

We recommend to only add links to your questionnaire when necessary, because clicking on them will make your participants (temporarily) leave your survey. This may result in a higher drop-off rate.

Make your Online Survey Completely Anonymous

To collect true and honest feedback, it is often necessary to conduct surveys that are anonymous. Right now, you can do so by not applying any settings that might allow you to identify a response. You can then mention this e.g. in your survey invitation and within your questionnaire.

However, how would your participants know your survey is indeed anonymous? There is no way for them to verify that. Doubts regarding anonymity often lead to dishonest responses and skewed data.

Today we are happy to announce that we have made some updates to the tool and you can now offer a guarantee of complete anonymity to your participants. This is an option that can easily be enabled for each individual survey.

When this is active, we will show a label to your participants that officially confirms the anonymity of the survey. They can click on it for more information onto how we guarantee anonymity.

An ideal use case for this is e.g. when you would like to run an employee feedback survey. Informing the participants that their responses will remain anonymous will allow them to put their privacy concerns at ease and answer questions truthfully.

When you activate the option “Anonymous Survey”, we will automatically hide the email address, IP address, link parameters, meta data and any other piece of information that might allow the identification of a participant.

You can activate the “Anonymous Survey” option in your survey settings. To add one more level of protection, this setting cannot be deactivated once it has been turned on.

You can learn more about how we make surveys fully anonymous here: Conduct Anonymous Survey

Edit Responses from your Online Survey

We thought that a great way to start the year would be to roll out a new feature for you all!

You can now edit your online survey responses directly from within the tool. Simply visit “Responses”, open the response you need to alter and hit “Edit”.

You will be shown the entire questionnaire at once (no page breaks) with all original answers from your participant. You can then simply edit the answers as needed and hit “Save”.

There are many legitimate cases where it is useful to be able to alter survey responses, such as an obviously wrong answer that might skew your data or when you want to update some information that was submitted to you by other means, etc. With this new feature, you can now make super quick changes to responses and fix those mistakes.

This feature is available starting from the Business Plan.

Happy New Year and all the best for 2018 from everyone at SurveyHero!

Get Participant’s Answers by Email

We recently introduced the ability for you to receive email notifications immediately after someone participates in your online survey.

Today we are happy to announce that we have made these notifications even better. You can now see the answers from the response directly in the notification email we send you.

Having all responses right in the email means you do not need to log into SurveyHero to see what the participants have answered. If you do not want the answers to be included in the notification emails, you can simply disable this option within the settings of your collector.

You can learn more about response notifications here:
Get Notified About New Survey Responses

This feature is available starting from the Business Plan.

New Question Type: Image Choice

We have a beautiful new question type for you! The “Image Choice” question will allow you to create multiple choice style questions using images as the possible answers.

This is great for getting feedback on things like photographs, designs, logos, etc. You can even allow participants to zoom into the image for a closer look.

Another great use case for the Image Choice question type is to use images as a “scale”. For example, you could use icons or images of emojis to create something going from “sad” to “happy”.

Just like regular multiple choice questions, you can apply Skip Logic to create complex online surveys as well as define whether your participants can pick only one or multiple choices. If you let them choose multiple choices, you can even enforce a minimum and/or maximum number of choices (e.g. “exactly 3 choices”).

We think this is a great addition to the tool and look forward to seeing the interesting and creative ways you will use it in your surveys.

Pause and Resume Survey Participation

The longer your survey is, the longer it will take for your participants to answer everything. If you are creating surveys with many questions, then you run the risk of participants leaving your questionnaire without completing it first.

We have just added a new option in your collector settings to help tackle this problem. You can now toggle the ability for participants to be able to pause and resume their participation, at any time, with a “Resume Link” that we will automatically generate.

When clicking the “Pause and Get Resume Link” button, we will automatically save all existing answers, including the ones on the current page. The participant will then see their unique “Resume Link” that they can use to pick up their participation again. They can open this link at any later time on any device. For example, they can start your survey in the office on their computer, pause, and resume on their smartphone on the way home.

When the participant decides to resume their participation, they will be taken to exactly where they left off when they paused and will see the answers that they had previously entered.

Add URL Parameters to Your Survey Link

You can now append URL parameters to your survey link and we will automatically store that information for you in the response.

You are probably thinking… “Ok, what is a parameter and why should I care?”

Well, although it may sound technical, it is actually very useful and easy to set up. It allows you to send out the same survey link, but customize it for each participant, making it easy for you to connect the response to the participant later.

Here is an example use case: You have a survey you would like to share with your customers. Normally you would send the same survey link to all customers and the only way you would know which customers responded would be to ask for their details as a question directly in the survey.

Now, using query strings, you can just append each customer’s number onto the survey link, completely removing the need for you to ask. We will then get that information for you, save it along with the response and include it in your exports. You can add as many custom variables as you need, we will save all information that is added to the link.

This feature is a great addition to the tool and by removing the need for you to ask for participants details, it will make your surveys look even more professional!

You can find all details about how to customize your survey links here: Add Custom Variable to Survey Link

PS: If you want all this to be automated, simply use our “Email Invite” collector. It will do all the monkey work for you!