We have just launched the Net Promoter Score (NPS) question. NPS uses one standard question to measure your customer’s loyalty by simply asking:
“How likely is it that you would recommend our company/product/service to a friend or colleague?”
By always asking the same question and giving participants a choice from 0 – 10, you can easily gauge your customer’s satisfaction and loyalty with one metric, your Net Promoter Score. In the background, we will handle the calculation for you. Once your results start coming in you will be able to see your NPS in the reports area where we have designed a new special NPS Chart type:
We think this is a great addition to our element library and think it will be a useful tool for your business! As always, we welcome any feedback you may have: